Get in Touch

Delivery & Refunds Policy

Refunds & Cancellations

You are entitled to cancel your order within 30 days without providing any reason.

• The cancellation period ends 30 days from the date you received the goods, or when a third party (other than the carrier) appointed by you takes possession of the delivered product.

• To exercise your right to cancel, please notify us with a clear statement of your decision.

• You can contact us by email at: sika@sikawholesale.com

Refunds

• Once we receive the returned goods, we will issue a full reimbursement within 30 days.

• The refund will be processed using the same payment method used for the original purchase.

• No fees will be charged for the reimbursement.

Delivery Policy

We aim to provide reliable and timely delivery for all orders.

• Smaller orders within the UK typically arrive within 3–5 business days.

• Larger or bulk orders may take 7–10 business days, due to additional pick, pack, and handling requirements.

• Delivery times may vary depending on seasonal demand and order volume, but our team will always keep you updated throughout the process.
  
  Returns & Refunds Policy

  Conditions for Returns

  To be eligible for a return, please ensure that:

  • The goods were purchased within the last 30 days

  • The goods are unused and in their original packaging

  Items Not Eligible for Return:

  The following items cannot be returned:

  • Goods made to your specifications or clearly personalized

  • Goods which, by their nature, are not suitable for return (e.g. perishable items or goods past their expiry date)

  • Goods unsealed after delivery and therefore not suitable for return due to health protection or hygiene reasons

  • Goods that are, after delivery, inseparably mixed with other items

  We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

  Returning Goods

  You are responsible for the cost and risk of returning goods to us.

  Please send returns to:

  Sika Wholesale
  26 Peters Path
  London, SE26
  United Kingdom

  We recommend using an insured and trackable shipping service, as we cannot be held responsible for goods that are damaged or lost in transit. Refunds will not be issued without receipt of the returned items or proof of delivery.

  Gifts

  If the goods were marked as a gift at the time of purchase and shipped directly to you:

  • You will receive a gift credit for the value of the returned item

  • Once the return is received, a gift certificate will be mailed to you

  If the goods were not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the original purchaser.

  Contact Us

  If you have any questions about our Returns and Refunds Policy, please contact us:

  📧 Email: sika@sikawholesale.com